SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
ulipet.com partners with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS who work with local couriers – allowing us to ship direct to your door and proudly offer flat rate world-wide shipping.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 1-7 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 1-7 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ulipet.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ulipet.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Selena –
Probably the best thing I’ve gotten for my cats in a long time. Definitely a conversation starter when someone new enters my house. My cats were wary of it at first. One likes it more than the other. But they think its a fun place it hide in. Plus it fits my chonky kitty.
One person found this helpful
Jess R. –
This is the best purchase ever made. She likes to sleep in confined spaces, like purses and shoes…and I can’t afford to let her sleep in my purses. I brought her over to it and she immediately crawled in and made herself comfortable. I’ve never had a pet fall in love with something so quickly. My heart is exploding.
14 people found this helpful
Victoria Brown –
I have a bottle baby that is pretty much crate trained for bedtime, but wanted to get something that she could play with and wasn’t so isolating during the dayEnter the banana. The moment I opened the box, my two male adult cats were all over it.It took the kitten about a day, but now every time she wants to take a nap after playing, she’s in the banana!She’s 1.1 lb in these pics with the large banana size.
Hathor –
Got this for my chiweenie and she loves it. This is the XL size and it’s pretty big for her. For reference she’s around 12lbs. She likes to burrow so this is perfect for her.
Pau lina –
My bearded dragon loves her banana!!! She sleeps in it a lot.It’s easy to clean, just put it in one of those mesh laundry bags.The only thing is, you can’t take out the bottom of the banana, so if your pet has an accident you have to wash the whole thing.the stains are hard to get out, I have a blueberry stain I can’t get rid of.But overall, I REALLY REALLY LOVE HER BANANA!
27 people found this helpful
emily –
I got this bed because I’m allergic to bananas and thought it would be funny. My 5 month old kitty loves this bed! It is big enough that she will grow into it comfortably. She doesn’t sleep in it but she loves to dive into it and play around. Since she is very rambunctious the bed tips over sometimes but she doesn’t mind. It holds its shape generally well. And it’s very soft! Most importantly, it is SO CUTE! Overall great bed!
robyn –
This is the best purchase I’ve ever made. Arthur is a 23lb cat and finding a bed with a cover that fits him has proved challenging. This is fabulous material/quality and he loves it. Took a day and a little cat nip to get used to but now you can see it’s his favorite. There’s a video of him maneuvering inside of it on his Instagram @kingarthurtheblackcat
198 people found this helpful
LadyStrangler –
Decent and fun to look at but more floppy than photos show. Not sure if it’s worth the money so I’m debating on returning it. I got the large and it was a tad small for my average sized cats. They aren’t really interested in it but I’m trying to use cat nip to lure them in because, well… banana!
60 people found this helpful
K. Brandley –
My cat is a little chunky and she had to master getting in it and not tipping it. I put catnip in it to encourage her to get in and now she loves it to sleep in. I believe there are 2 sizes. Get the larger one like I did.
hannah –
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My cat immediately got into the banana when I put it on the floor for him.It is made out of felt or fleece that is padded. It can be staticy in dry weather.
2 people found this helpful
Wesley Garrett –
This bed is not only super comfortable for our hairless cat, but a great toy. Not only can our cat sit and sleep inside of the bed, but she also sits on top of it. When she gets off the banana returns to normal shape! Very impressed with the quality and that it looks like an actual banana!
One person found this helpful
sean croke –
The second we got this out of the box our cats LOVED it. We got the XL and there’s just enough room for two cats if they cuddle up. So I feel like it runs small ha or we just have big cats..they are about 8-10lbs each. So glad we got this for them!
Theresa –
I got the large (because I didn’t see the XL option for some reason). I have two full grown cats. The black one 10lbs the other 12.5lbs. The smaller one seems to like it, but it’s too small for the bigger one. Overall I wish I got the XL.
5 people found this helpful
Nathaly P –
I wish it had a hard bottom but all in all it’s a really cute and great quality bed will buy again for my my friends cats
Chickadee –
My cat likes it, and it’s really cute. She crawls in sometimes, lately is enjoying it hammock style… Like, a banana hammock. The flap velco isn’t very strong, I’ll stitch something on to help with that.
72 people found this helpful
Stephie Herrera –
Arguably one of the best purchases I’ve ever made. So cute and my kittens are OBSESSED.
2 people found this helpful
Very Pleased –
Our lizard loves his new banana bed perfect for when he is feeling lazy which is all the time
One person found this helpful
Jay Octavarium –
We already call out cat Nana Cat as a nickname, so this was an obvious purchase.Shown in large size with our 8 year old, 10lb cat.As with most cat things she found it on her own terms, and goes through moods as to when it is ‘cat approved’ or not.I like that it folds up easily for storage so we can swap it out until she forgets it and finds it cool again.
One person found this helpful
AARON C. –
We have pet raccoons (legally permitted) and one who loves hammocks but it is hard to find any big enough for him. I got the extra lg banana bed and hang it like a hammock. He loves it! He tares the stuffing out so I hope he don’t tare it up, I’ll have to order extras to keep if it lasts long enough to make it worth it.
Native 4K –
Easy to clean as soon as I got it I threw it in the washer with Lysol sanitizer and detergent no softner beccause i was afraid it would come out sagging. I hung dry it with a hanger and it still was soft. My cat son loves it, it keeps him warm with the cover over him and he likes it also without the cover on. I got it for him because we have alot of Windows in the living room and when he used to lay on the couch he would lay there with his paws covering his eyes so as his mom I felt bad and when I seen this bed I thought it would be perfect for him and it was. You just have to use the measurements that they provide to the size of your cat. My cat son is about 15 pounds he’s a big boy so I ordered him a XL and he fits it just right. He can move and sprawl in it and sleep comfortable. I would recommend. Im using a pillow to prop him up because if he leans against it it would tip over on him lol he’s a heavy guy.
2 people found this helpful
Lauren –
I love this banana bed! And so does my Nala. I got the biggest size and I’m glad I did. Very cute. Stands up right even without her in it. Worth the money and would buy again.
Tony Sampson –
It is a good size for a small-normal size house cat. The orange big is 9lb. It doesn’t fit my Maine Coon mix or Bombay mix (both 20lb), but that wasn’t really a surprise. Our orange tabby loves it, but almost never uses it directly. I have many friends who have it though and their cats couldn’t care less. Overall, it was worth the price! XD
Susie –
I always thought this was adorable, and my cats are the type to snub any presents and resort to plastic bags/cardboard boxes for exciting toys. Needless to say it didnt take long for curiosity to kick in, and our littlest one took a snooze after about 30 minutes :Dit’s very soft, feels durable, and doesn’t have that nasty manufactured smell. I’m so happy with the purchase (this is the XL for reference)
KELDOO –
It’s really neat & is serving as more of an art piece as my cats are jerks & would rather sit in the Amazon box it was shipped in…but otherwise, we love it!
87 people found this helpful
Nikol –
My kittens like to play inciden this banana bed. After reading reviews I got large size. As of now it still has enough room for my 3 months old kittens to play inside. They usually take turns on sleeping inside the bed. The only thing I’m not thrilled about is small and weak velcro so it’s a little hard to keep the top open but I still like this bed. Definitely more entertaining for the owner than for the cats, would definitely buy it again.
Aravoure –
No surprises here. Big and soft, nice colors and materials. It has a slight factory smell to it, but that might just be the fabric; it’s really faint and I have no doubts that it will go away in time. It was easy to flip inside out so that I could snuggle it (the cats take to new things far more quickly if they smell like me).The cats haven’t tested it out yet, but it’s only been here for about half an hour and they’re still more interested in the box. Only time will tell. If my two don’t take to it, it would probably just be a matter of taste. I know another cat that would love it, but I’m really hoping mine take to it because this banana is adorable and I love having it in my living room.
Erica –
It’s essentially a novelty bed, but the cats like it, so i’m happy. I ordered an XL thinking I’d need a bigger size, but my 12 lb cat has more room than he knows what to do with. It’s pretty thin, not a lot of actual cushioning, but it looks great. Pleased with my purchase.
4 people found this helpful
SD –
i ordered a large. it is massive! but my kitten is 6-8 months, I assume she will grow into it… maybe I’d go with a medium if I ordered it again but it probably depends on your cat. feels soft to me. I like it. my cat better use it… or else. (-__-)
100 people found this helpful
DonnerpartyintheUSA –
I’ve tried all the fruit shaped cat beds (apple, orange, pineapple, tomato), but banana is the fruit to go with for your cat! 3 out of 5 of my cats agree that a banana bed laced with catnip is the ideal Friday night. Who needs a social life when you can have cats and a banana bed? BONUS: it comes with a box that may get used before and more than said banana bed. This is due to spite for cutting off the supply of wet food. I get it.
3 people found this helpful
Elsa –
I love this bed & my little cat loves it too.The banana cat bed is so so so cute and soft!My cat Nickle jumped into it right away when he saw the banana cat bed and he likes to jump in and out.And the cat bed is easy to carry. It is can be folded in the luggage.I can take it with us for a travel.
63 people found this helpful
Branden –
We got the XL. I have big boy at 15lbs and a Oh Lord She Comin! The Tabby is the 15lb and there’s enough room for another one of him. Or you could fit like 20 kittens happily. My cats love it! This boy was in for ten min then decide to just pass out hard! He gives 10/10. Side note- It’s made of foam material that can fold. So if a large kitty gets in it will accommodate. I haven’t tried washing but it seems like wash on cold gentle and low low warm tumble for 20 min then air dry 30 would work. (I had a previous bed with this material.)
One person found this helpful
paul654 –
I love this bed & my little cat loves it too.The banana cat bed is so so so cute and soft!My cat Nickle jumped into it right away when he saw the banana cat bed and he likes to jump in and out.And the cat bed is easy to carry. It is can be folded in the luggage.I can take it with us for a travel.