SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
ulipet.com partners with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS who work with local couriers – allowing us to ship direct to your door and proudly offer flat rate world-wide shipping.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 1-7 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 1-7 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ulipet.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ulipet.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Katie Davis –
Can’t believe how well they stick to surfaces! My 8 month kitten will just sit and chomp on them. My 7 year old cat doesn’t care for them,
Armida Morris –
I just wanted to show the packaging for the item. Comes with instructions, adhesive padding, a separated piece for the sugar ball, and more details about the product. I haven’t set this up yet for my kitten but I am excited to!
Deafyk –
Lulu really loves this thing. I keep it covered until I can tell she wants to rub on it. When I uncover it, she really rubs on it and snuggles it. I was going to send it back but I found a place for it that is perfect.
AshleyMarie;) –
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The cats LOVE it. It sticks great and they’re easy to replace. The sugar wax is off to the side because it doesn’t like to stick to the hard plastic but they love it too.
2 people found this helpful
AC31415 –
My little Liam is sooo in love with his new treats. He has been enjoying them so much throughout the entire day! I’ve seen him excited over Catnip so that I new hedlove but when I put up the Gall Fruit he about lost all self control 🤣 1000% will purchase again and again
Jacqueline M –
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Right outta the box. My kittens Ziggy & MJ (1 & a half yrs old) we’re all over this!! He is obsessed and rubbing all over it! I’d say totally recommend this product . I wish I could include more than one video. ❤️
3 people found this helpful
TAMMY DUGAS –
I have two cats. One just loves it. He rolls on it, rubs his head on it, makes little noises while playing with it. When he’s done playing he sleeps with it. I am not sure how well the adhesive is because I haven’t decided where to hang it. My dog took the balls out of the holder a couple times but they pop right back in. My other cat has no interest but he doesn’t really like cat nip. This one in the picture loves cat nip and it makes him very playful. I would definitely recommend this if you have a cat that likes cat nip.
One person found this helpful
Lindsey –
My cat was OBSESSED! the moment I put this on the wall, he was right there attacking it! I’m hoping it keeps him busy cuz he can be quite the nuisance and gets into everything. So far, we are very pleased! And so is kitty =)
Princess Diana –
Not the best pictures but both cats love it right out of the box. Just got it today so not sure on durability as of it, but definitely alluring for cats.
Amazon Customer –
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I should have bought 2. My cats love this… Licking, drooling and rubbing themselves all over it. It didn’t stick to the wall very well so we just put it on the ground. We have to limit the time it is out because our cats start acting crazy.