SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
ulipet.com partners with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS who work with local couriers – allowing us to ship direct to your door and proudly offer flat rate world-wide shipping.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 1-7 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 1-7 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ulipet.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ulipet.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Jennifer A. –
As long as the window and suction cups are clean before installation, we’ve had no problems with it falling down. Our cat loves it. It’s very sturdy for how small she is, and gets a lot of use.
Katie Burridge –
Must buy! I read a few reviews that their thing fell off when the cat was in it. I’ve never had that problem. We have had this for 3 months now and my Maine Coon loves it. Something I read was to soak the suction cups in hot water for like 5 minutes before you stick them on. It was very easy to put together.I was also worried that the constant sun on the suction cups would be an issue, definitely not so far! We also had them on the windows when it was cold too.We put a bed we bought off Amazon in it and it’s his favorite spot!
One person found this helpful
Julie –
Cats- picky critters for sure. But thought I’d try anyway. And he LOVES it. Very easy to assemble and install. Suctions great. First few days I’d just sit him in it. He’s sit for a few then climb down. After about 4-5 days he has made it his own! Plenty big enough of all size cats.
One person found this helpful
Heather Howard –
My cat loves to look out the window when I’m working, but I was getting tired of her getting behind my computer monitor and almost knocking it over. My daughter found this and I was skeptical, because my cat is no lightweight. But it holds her up effortlessly, and she loves it! The auction cups are strong, and I’m over my fear that it’s going to come crashing down. Your cat will thank you!
2 people found this helpful
Brian McCoy –
This is a great, sturdy product. I followed the instructions regarding the suction cups carefully and have had no problems since I placed it three months ago. My cat took nearly a week to begin trying it out and quickly warmed up to it. It’s a favorite hangout for her now. She’s 10#, and I believe it wouldn’t have a problem with twice that (though it is “rated” for greater weight).
9 people found this helpful
KLS1987 –
I hesitated on buying one of these because I was worried about the suction. We followed the instructions perfectly and the hold is strong for our cat. I left his regular floor hammock underneath and he chose the new window hammock. Im glad he loves his new bed!
Gabriela –
I got this for my kitty who likes to go outside and she likes to hang out on it and use it to play. It is sturdy and it doesn’t wobble when she jumps on it but she’s only 6lbs and still a kitten so we will see how it holds up as she gets bigger
Olivia Smith –
I am so impressed with this perch! I saw another review that suggested soaking the suction cups in warm water then drying them before applying to your CLEAN window and it worked like a charm. I check the suction cups daily to make sure they’re still sectioned well but I have had no problems yet. My kitty is 8 pounds and it holds her no problem. I did test it out on my sister’s 11 pound guy and it held his weight just fine! She ended up getting one for him too. This product is so worth it!
12 people found this helpful
Lynn M. Cahill –
I was quite surprised at how amazing the suction is. I had read In a review to run warm water over the suctions to help it stick better and it worked beautifully. It’s very sturdy and holds my 13 pound cat with no problem… It’s been about a month now and the suction is still holding perfectly, I highly recommend
9 people found this helpful
Sera Belle –
I originally bought 1 to see how my cats would like it and to see how sturdy it was. I didn’t want their chonky butts ripping it off the window if it wasn’t strong enough. I have four cats and three out of the four are obsessed with it so I ordered a second one. It didn’t stop my cats from fighting over who got to sleep in them all day and there was always one left out. So I finally ordered a third one. And wouldn’t ya know, they’re not as impressed now that they each have their own window bed. Don’t worry, the 4th cat isn’t missing out, she’d rather sleep under the bed than out in the open. I’ve had the third one now for a few days and they’ve all adjusted to finding their favorite spot in the window. I don’t know how much my cats weigh but no less than 8lbs and my big solid guy is probably 13lbs. 2 can fit in 1 bed but they look extremely uncomfortable and not happy. But my cats don’t typically cuddle each other unless they’re desperate for the same sleeping spot.
Elizabeth Emery –
Our cat loves this, especially when the sun shines through the window. It’s very sturdy and she jumps up onto it at high speed all the time. We’ve thought about buying another for other parts of the house!
One person found this helpful
Camille F. –
This was the best $25 spent. I’ve always been worried about using window perches because I have two 20lb big boys, but this perch is super stable!The set up was extremely easy and the suction cups stuck to the window immediately.My cats love this so much I had to buy a second one and have been recommending it to all my cat parent friends.
Tiffany –
I suggest moistening the suction cups with water for a stronger hold but this cat bed is amazing. My cat loves it, uses it every day. Reasonably priced and easy to assemble.
Nope –
My baby Taz enjoying his hammock it was a bit big for the window so I had to put it on at an angle but he loves it
One person found this helpful
chase b –
I recommend this cat hammock. I have a large main coon and it holds him with no trouble. I cleaned the window first. I remove the bottom 2 suction cups each night so I can close the curtain and stick it back up in the morning. It takes me 2 seconds.
Alexis Breedlove –
(PICTURE: above is the beige bed I got over a year and half ago. Still holds up as if it was the first day!)My cats had a real bad problem destroying blinds, falling off the skinny ledges on my windows, and overall just being bored and anxious to look outside. This was the perfect solution. I had bought one a year ago, and today I got two more for my other windows! The first I bought was beige (the black was sold out!) but luckily I was able to snag two black ones before they sold out again. Literally takes 1 min to assemble. Make sure you clean and dry your windows thoroughly with windex or your favorite cleaner before applying. Dust or dirt really affects the suction of the bed. (I also clean the suction cups and dry THOROUGHLY as well) Also, my windows is just a tad bit short, which is fine, I just take the bottom suction cups off and the bottom part lays on the ledge of my window. I have three Chonky cats and they play fight, run, and jump on/off this sucker, and it stays! I trust this brand. They’re pretty dope. It pretty much speaks for itself! I hope this review helps whoever may be concerned with the credibility of the brand. Best on Amazon. (Periodt!!) Worth the buy. ❤️
One person found this helpful
sam wood –
My cat loves her perch. She’ll get up there to sunbathe, nap, and get away from all the craziness and to have her own little space to observe from. My 3 year old daughter hung off of this thing, feet completely off the ground, and It held up! I was more worried about the window breaking than this thing falling off once I realized it wasn’t going anywhere! If it can hold my 3 year old, it can hold your cat! Just slightly moisten the suction cups with water, and press down hard. Let it set for a while, and you’re good to go!
Trina Marie –
Easy to assemble and to attach to the window (make sure you clean the surface first). This thing holds the weight of both the cats on it together and has not fallen off yet! Two minutes after we hung it up Samwise was up there scoping out the world. The cats love this hanging perch and use it daily! Great great great find!!! Will probably purchase a second for the living room window. Gotta give the Gatos variety!
Hells_Bells12 –
Easy to put together and great suction on the window. Our guy loves it as you can see from the picture. It also comes with a little fleece blanket which he loves because it’s similar to another one he sleeps on. Great purchase.
One person found this helpful
Bearheart –
He loves it. Just big enough. Only took two times placing him in it until he realized it was his. I put the wire in 1/4″ clear tubing for more safety. Only wish they came in larger sizes, but he loves it and that is all that matters. Lightly moisten the suction cups and set them in place. Let set for a couple of hours with no weight on them and they will set well. To get the wire in the tube I pulled a string thru it with my vacuum cleaner. Then tied it to the look end and pulled it thru.
Kameron D Green –
We had a table in that window but decided to make it into a space for our simba, so we nixed the table. Problem being that was his favorite place to nap and sun bathe because he could stretch out. After putting this up and his favorite pillow on it he lays and lounges on it all day. Very sturdy, easy enough assembly, and kitty loves it. Win win
Jyllian Grady –
Had this put together and on the window within 10 minutes after receiving, one of the cats hopped right in it! Only thing I wish there was some option to have an extender because we really only have one window it can fit in but it’s perfect either way!
3 people found this helpful
E. Jones –
Kittens are loving it. I haven’t had any issues with the suction cups, which is a relief. The material is similar to a lawn chair, so it’s really durable. The fuzzy cover that comes with it is okay, but of course the cats think the ties are a toy. I would buy again.
Lauren –
This chonker loves it. He is always laying on it throughout the day. I was hesitant to purchase because I wasn’t sure the suction cups would hold his weight, but it has been up for over 2 months and has not failed yet!
One person found this helpful
Lbatt –
This is the best $20 I’ve ever spent. It can be a bit tricky to put together but once you figure it out it’s no problem. Because they are linked like they are if the cats bounce of it quite a bit it might fall down but it’s never truly broken. My one piece of advice: clean the windows thoroughly with Windex before doing the suction cups. If it falls down and you have to readjust the suction, clean again! I’ve had it for several months now and it only came down once. As you can see both 12 pound cats happily hang out on it…the long haired one even swings from it like it’s a monkey bar.
Valorie –
This thing is great! It only fell down once, but after putting the suction cups back on its been fine. It comes with a small piece of soft fabric to put on top but that doesn’t really stay on and my cats didn’t like laying in it without something on top of the mesh material (maybe other cats wouldn’t be as picky) so I just made my own cover which I think made it a lot cuter and they lay in it all the time now, often both at the same time! So this thing is definitely worth it if you have something else to cover it with, even just draping a blanket on it!
Mackenzie –
Obviously a lot of cat products are hit or miss because our felines are so fussy. But I’m pleased to report my girl Emma likes her new hammock just fine! It gives her some Up so she can get a better view of the yard out the back window. I was worried that this product wouldn’t be sturdy enough for Emma to jump on, but it has been so far.My one recommendation might be if you have a particularly fussy or spoiled cat, probably put a second blanket on top of the hammock because the fabric it comes with is not scratchy necessarily, but it’s not super soft either. And the extra layer of padding would protect your cat from the hard material on the tubes.
Aylisha –
I was very skeptical about a can window perch, bit after giving it a chance my cats love it. I Initially had some issues getting the suction cups to properly attach and assembling it correctly. But once assembled I’ve had no issue. The perch easily holds both of my cats and allows them to sunbath (combined total weight of about 30lbs). It’s very sturdy and has been a wonderful addition. I would highly recommend
One person found this helpful
Amazon Customer –
I bought a similar item from amazon but could never get the suction cups to stay on the window. These have never fell off, been on window for several weeks now.
Kali –
Super sturdy! My cat loves to jump off and on this thing, doesn’t budge. He’s a pretty hefty cat too. Easy to put together. We’ve taken it off the window and put it back on and it worked just as well!
d –
As soon as I put this up my cat climbed right in. It is not her favorite spot in the whole house! Assembly was easy and quick. Installing in the wall is easy as well. Strong enough to hold Atleast my 9 lb cat and easy enough to remove when I want to close my blinds while I’m gone for the day. I would recommend this product to all of my friends (:
blehblehbleh –
I have two cats that are not obese but simply big. They use these window shelves with no difficulty and sometimes even share the same one. You can see this in my photo. Great product, no complaints!These work really well if you meet 2 requirements:Have your window extremely clean before applyingLick/moisten the suction cups before application
Jamie’s Mom –
This has been in place for two months. My 15 pound cat loves it! I set it up the day it arrived, very easy to assemble. The suction cups haven’t failed at all. My cat has at least a three foot jump to to the window seat and it holds every item!
2 people found this helpful
Yadriel –
At first it didn’t wanna stick to the window but I cleaned it and it stuck very well. My cat is about 11 pounds and he jumps to get to it and jumps to get off of it and it supports him very well! They give you a soft fabric to put on top of it so it’s cozy for the animal. The string that it has is very strong. Malachite has tried to bite through it but he hasn’t been successful, lol
HappyLilPainter –
Lunabug has yet to leave this spot since I’ve put it up. I bought this hoping it would give her more room considering the past couple night I’ve awoken to the thud of her falling asleep and then falling off the windowsill. So far no thuds, and one very happy Bugabug!
One person found this helpful
Amber –
Now…I know what you’re thinking. What are those black, shadow like animals lurking on the cat perch? They are my voids and I normally can’t get a good photo of them because they just look like the outline of a cat! Both of my cats absolutely love this thing! It took them a few days to warm up to the idea of using it. Once they started using it, they are up in the window morning, noon and night. My regular cuddle buddy Loki, has been choosing to sleep on this THING instead of with me! They fight over the perch and swat at each other. Sometimes they’re sweet and they share. Both of them love it because they can watch the squirrels outside and hang out over my desk all day. The suctions are strong and I haven’t had them quit working yet. I would watch the assembly video on the Amazon page. That made set up a breeze! Definitely recommend!
Kiwi –
Its so amazing, i mean you kinda have to make sure it dosent easily pop off and fall with your cat but, my cat loves it because she likes to watch birds on the window but also hog all my blankets, so i gave her ,her own bed on a window, cant resist that sucka
2 people found this helpful
catmom –
This is perfect for our situation. We needed something sturdy that could easily be placed, moved, replaced, and not lose its integrity or leave any marks/wear behind. I was worried when purchasing if the suction cups would hold, and if the material of the hammock would be easily cleaned of hair, etc. After receiving and placing the item, I saw how sturdy the general frame, hammock, and suction cups were. This was clearly designed my someone who has cats as well.
The wire that attaches it to the window is sturdy and thick. It seems like it will stand the test of time against my cats teeth. I have 3 cats under a year old and one two year old cat. There is a lot of energy, and lots of chewing. Immediately I felt at ease that the structure will not be tampered with by their fangs.
I am extremely picky when it comes to the safety of my cats, and what I leave them with unattended. I feel comfortable with this window seat, and I’m very happy with my purchase.
danny56 –
Absolutely love it!!!