SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
ulipet.com partners with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS who work with local couriers – allowing us to ship direct to your door and proudly offer flat rate world-wide shipping.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 1-7 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 1-7 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ulipet.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ulipet.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Charles Brinkerhoff –
Not r/c, uses infrared sensors. Made of hard plastic. Don’t step on it or it will brake. Cat loves it. If left alone it will sleep till touched. Cat paws it and eyes light up and takes off again. Will go under furniture and then sleep. Makes it hard to fined some times untill you figure were it can hide. We have two as I stepped on one and broke one of the center wheels. Still works, but moves slower.
Kindle Customer –
My two cats love this toy. The only one they haven’t destroyed. Best buy ever. Thank you
Patrizia Pelgrift –
This is the cutest thing that my cat has played with! And he loves chasing it!!
Mackeac –
The cats LOVE Steve the Snake!
Amazon Customer –
My cat is an older cat and did not show much interest in it!!! Other than that, it charges great and works great. Just waiting for a kitten.
Jeffery L. Kilgore –
My grandsons loved the snakes! I might get them the spiders next 😅.
One person found this helpful
SHANNON A SHARP –
My black lab and golden retriever love this toy.
Nina –
This was a great value and my grandsons very favorite birthday gift.
One person found this helpful
Birdgirl522 –
It’s absolutely a ‘smart’ snake. Doesn’t go under anything. Stops and backs us and turns in another direction. My cat is mesmerized. Best cat toy!!
TB67 –
My three cats LOVE this toy! Love that it’s rechargeable ~no batteries required! Well made and keeps cats interest for hours! Highly recommend!
jason –
My 2 cats are obsessed with this toy! Truth be told, my whole family is, too. I just can’t believe how intuitive it is! It moves quickly and wiggles enough to keep the cats engaged, changes direction when it senses objects in front of it, the eyes light up, tongue flicks in and out, and when it stops to rest, my cats have learned to tap it to get the action going again! I would have paid much more for this, but am happy knowing that it is affordable enough to buy repeatedly should we wear it out. Also, after only charging for 40 minutes, we played for hours.