SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
ulipet.com partners with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS who work with local couriers – allowing us to ship direct to your door and proudly offer flat rate world-wide shipping.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 1-7 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 1-7 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ulipet.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ulipet.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Lauren –
Very cute and soft. Came early and just as the picture had shown. Easy to clean and my chihuahua loves it! He sleeps in his bed every night!
One person found this helpful
Jade Che –
My cat kept stealing my dog’s bed so I ordered this! It arrived vacuumed sealed so I threw it in the wash and dryer, and it came out perfect. I’ll probably add some wire support to help hold the shape better but it doesn’t bother me too much.
2 people found this helpful
Caight –
I loved this product my cat loved it and sleeps in it all the time.
One person found this helpful
Laryssa3232_Cats,Tatts&Women –
Came vaccuum sealed and very wrinkled. Was initially very dissapointed, but I wet it and put it in the dryer for 20 minutes, and it stood right up and came out perfect! BUYERS SEE THIS TIP!I’ve posted before and after pictures below!
62 people found this helpful
Camryn jolie –
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it was wrinkled cause of the vacuum shrieked wrapping, smelled reallllllly gross like a factory plastic smell but really overwhelming. definitely not the type of fumes you want your pets breathing. just put in washer and dryer and all that goes away and you have the cutest lil pet bed (。’▽’。)♡ i though the inside pillow would have been a bit bigger cause their is definitely so space where my cat sinks in under the pillow in the lil hut. but it’s a super cute functional pet bed. my cat loves it!
8 people found this helpful
tom –
LOVE THIS. One picture is from the day we got it. Kirby was a lil’ squished. The 2nd is after a few days of fluffing up. My cats love to snooze in this comfy kirby bed!
raven –
cuuute!! was a little smaller than expected bc i don’t understand measurements and thought my 16 lbs cat wouldn’t fit but she does!!!!!