SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
ulipet.com partners with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS who work with local couriers – allowing us to ship direct to your door and proudly offer flat rate world-wide shipping.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 1-7 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 1-7 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ulipet.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ulipet.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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DB Streeter –
Your young cat needs this
John Stockman –
Product is as described. Product does work better on wood flooring and tile then carpet. Cats love the toy. Battery life is good and durable.
One person found this helpful
Charles Keesler –
My cat was in complete awe of her new toy! She stalked it all over lol! It was great! Definitely well by again!
June –
Update: after posting my review the company said they would fix my issue. I appreciate this.I like the product because it withstands the torment of my three year old. I bought one a pink one and it was great at keeping the cats entertained. The second one I got did NOT come with a charging cord, so I was a little bit disappointed in that because it said it would. I was not disappointed with the product.
6 people found this helpful
cynthia stewart –
My cat just stares at the toy. She is very timid & shy. She thinks it is an enemy. Entertaining at least time with tell if becomes a favorite.
Jacalyn –
Ok so I bought this one for my puppy. Not a cat. It is holding up pretty good. She still has puppy teeth. It keeps her entertained and curious. It’s fun to watch her play.
One person found this helpful
Stein –
Kitty liked it very much,it is plastic don’t be rough when taking it apart plastic threads.
Erin B. Gaines –
My kitten loves this toy! She’s been playing with it since I got it out of the box! It never gets stuck anywhere. I recommend this product for any kitten or cat!
Sam –
I was a bit concerned they might bark like crazy! But so far it’s a light curiosity surrounding it, and this guy was even able to just observe after laying down. Looking forward to seeing how they like it when the sun goes down and it’s a bit darker, but it has been able to get itself out from underneath chairs and low surfaces and even came a bit charged!
One person found this helpful
Jennifer Blalock –
My cats love this ball!!
Jamie Calvert –
My little dog loves to chase this ball too! Keeps her entertained and active. Great idea!
Misty –
I love this thing. It just keeps going and going. The fact that it goes on carpet amazed me. It also gets its self unstuck a lot. Both my dog and cats were interested in it. I just wish the laser pointer was an actual laser pointer and not just a little red light. But other than that I thought it was amazing.
Ski Gaucho –
She loved it! Still plaus with it, at times.
Teresta Moore –
Nothing
JB –
My kitty really love it .
GARY R. –
Haven’t had the rotating ball very long but my cat loves it. Once it rolled into a paper sack and kitty went nuts with the fun.
Eclipsedheart –
Money well spent. Keeps cats engaged following it around the house. Charges in a couple of hours. Able to free itself from most situations. Highly recommend.
Rogue Reviewer –
Saw this neat little toy on sale and decided it was time to get with the 21st century and buy my cats the toys they deserve in this modern world. Oh sure your cat likes the cotton mouse, maybe a feather, and how could they pass up the errant string on your sock? Behold, for we are now in the era of robotic toys, robotic toys with…LASERS! To be completely honest I expected this ball to act like any of the other weighted ball toys, for it to lazily go from surface to surface and eventually get stuck only to have the AA batteries give out in short time. But fear not, for with great a laser comes great responsibility. I have personally seen this ball finds its way out of small gaps and behind doors like its got a mind of its own. The sensor in this thing is down right intelligent. I have wooden floors so your mileage may vary with floor types, but my cats have hours of joy with this contraption. It keeps them occupied which means I am happy.
6 people found this helpful
jenny –
It is a very interesting toy for cats. I have 3 cats and not all of them play with it, but one shows more interests than others. Cats are so hard to please, so I think one of the cat pay attention and focus on it is good enough for me (since she is the one who needs more excises.) I found different ways to try out this toy. The most effective way is I put the ball inside the cat bed (enclosed area) and let it rolls. The toy itself is very easy to operate and easy to use, no-brainer. The best part is it is very quiet. My cat will stay on it for a long period of time.
gary6342 –
I have a lazy cat. Ok, she doesn’t run after the ball like I expected but she follows it everywhere it goes which is still good. Unfortunately, my downstairs neighbor is a horrible and obsessed guy who knocks my door just to tell me my cat’s walking disturbs him so it only took 5 minutes for him to come up. But for normal human beings, the noise is totally fine. It moves slower on the rug but keeps going. I am not returning it, we will find a way to play with it someday. I definitely recommend it!
mk –
The one thing I really like about this product is that it has chargeable so i don’t have to keep spending extra money on batteries! My boyfriend asked me if I was the one controlling the ball because of how smooth it moves around. One of my cat is scared of it because of ball’s randomness but another cat follows it around for good 30 min or so which is a good exercise for him!
Highly recommend!!
Random movement guaranteed, your cats won’t get bored w it so easily, and it’s chargeable! Most things I wanted in a cat toy, this fulfills it!